Shipping

We charge a flat rate of $11.50 per order for postage and handling to Australia, the U.S. and the U.K.

Free postage for all Australian orders over $100.

For in stock items, please allow approximately 3-6 business days for processing order and 14-20 business days for delivery. Please take into consideration transit or custom delays. Please appreciate that such delays can be out of our control but we do everything we can to ensure your shopping experience is quick and effortless. 

Whilst we appreciate your anticipation of receiving your items, you may receive multiple packages if ordering multiple items.

If you have not received your complete order within 4 weeks of ordering, please  contact us via our contacts page located here – Contact Us

Our customer care team will be happy to assist with your enquiry.

INTERNATIONAL SERVICE

Belle & Fox offer shipping WORLDWIDE. Costs are calculated at the checkout based on delivery location. If your country is not available at our checkout, please email us at info@belleandfox.com.au and we can add your country.

Please note some products from Kids Room are only available in Australia.

 

 

Returns

If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. All returns must be made within 14 days after Product delivery date. Please contact us via the contact page for a returns form.

PLEASE NOTE: no exchange or returns are offered for sale items or change of mind.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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